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APPOINTMENT SLIDE

YOUR SAFETY IS OUR TOP PRIORITY

YOUR DESIGN CONSULTATION

Keeping everyone safe is our top priority

Our in-home design consultations have now been re-introduced, and we have implemented new working practices to keep our customers and colleagues safe. Following government advice on working safely, we have introduced some significant changes and issued our staff with clear work practice instructions, meaning the way we do consultations will now be a little different. We can also arrange to discuss projects remotely by video call if you prefer.

Taking Steps to Keep You Safe

Pinnacle COVID-19 Safe Practices:

  • Field Sales Consultants will not be permitted to attend your home if they are displaying any Covid symptoms or are required to self-isolate following current Government guidelines.
  • We will get in touch on the day of your consultation to confirm that you and all members of your household are also symptom free. If you or any member of your household has any symptoms the visit will be postponed, and we will re-arrange your consultation for a later date if necessary.
  • We can discuss how you would like the consultation to be conducted. For instance, you may prefer discussions to take place in the garden.
  • All Pinnacle consultants are equipped with protective clothing such as disposable gloves and masks and will also bring their own hand sanitiser.
  • Any product samples will be disinfected thoroughly before and after every visit and you'll be asked to wear sanitary gloves if you wish to handle them.
  • Pinnacle consultants will observe strict social distancing throughout the visit and stay at least 2m away.
  • Finally, consultants will clean and disinfect any surfaces in your home they have touched before leaving.

What happens during your design consultation?


A relaxed discussion in the comfort of your own home

One of our expert consultants will visit you at home, at a time that suits you, to talk you through all the options available to you. Whether you are looking for inspiration and guidance or know exactly what you require, our established team will take the time to understand your needs and help you choose the right product. This consultation can be during the day, in the evenings, or even at weekends, providing you with everything you need to make an informed decision.

Product demonstrations and colour swatches

Your design consultation is the ideal opportunity to see samples of materials and colours available, and how these might work with the exterior of your home and your existing decor and furnishings. Our expert consultant will work with you, to determine the best option for each room and show you product demonstrations to give you a feel of how your home could be transformed.

Measuring and an accurate free no-obligation quote

Once you have made your product choices, our consultant will accurately take measurements ensuring millimetre perfection each time. We will then be able to provide you with an accurate free quote based on your chosen selections, with no obligation to order.

Frequently Asked Questions

Can I book an in-home consultation?

Yes, the Pinnacle in-home design consultation service has resumed in accordance with COVID-19 social distancing guidelines. You can book your consultation here.

My consultation was cancelled. When can I re-book?
If your consultation was cancelled due to COVID-19, you do not need to do anything. We will contact you shortly to re-schedule.
How do in-home consultations work now?
The consultation itself remains the same, but we have introduced new measures for your safety and protection. Your design consultant will be equipped with essential protective clothing and observe social distancing throughout the visit.
How do I know that my design consultant is not infected with Coronavirus?
Pinnacle monitor the health of our design consultants and their families on a daily basis. Only consultants in households that have not experienced any COVID-19 symptoms for 14 days will be able to carry out in-home appointments. For the safety of everyone, your design consultant will contact you on the morning of your appointment to confirm that they are fit to attend and to check that you and your family are also well enough to continue with the appointment.
What protective clothing will the consultant be wearing?
Our design consultants will be equipped with gloves, masks and shoe covers, which will be replaced before each appointment. They will also have hand sanitiser and disinfectant wipes to clean any surfaces.
How will you ensure social distancing during my design consultation?
Your design consultant will ensure a distance of at least 2m is kept between you at all times. Please help us keep you safe by joining your consultant in observing social distancing measures in the home, and protecting family members and pets by moving into a different room for the appointment.
Will I be able to browse samples during my appointment?
Your design consultant will still bring product samples to your consultation so you can see the full range. If you want to handle any samples yourself, we would strongly recommend wearing gloves and taking the appropriate hygiene measures. As an extra precaution, all samples will be disinfected before and after every consultation.
What if I or someone in my house feels unwell?
The safety of everyone is our number one priority, so if you, or a member of your family feels at all unwell with COVID-19 symptoms, please contact us to re-arrange your consultation. On the morning of your consultation your design consultant will contact you to double check that it is safe to carry out the appointment. If your consultant is unable to contact you, or if you report feeling unwell on the day, we can re-schedule your consultation or arrange remotely via a video or phone call if you prefer.
How long does a design consultation take?

We anticipate that a standard consultation with an Pinnacle consultant will take between 60-90 minutes, from their arrival at your home. However, we will stay for as little or as long as you like to ensure you get everything you need.

How flexible are your design consultations?

We are very flexible when booking your design consultation and can arrange for it to take place during the day, in the evenings or even at weekends. You can specify your preference when arranging your appointment.

GET YOUR PROJECT STARTED TODAY

FREE Phone and Video Call Consultations Now Available

Book your free home consultation with one of our local expert consultants who will:

  • Provide an accurate, no obligation quote
  • Offer ideas and practical solutions
  • Show you samples of our products
  • Take all necessary measurements

BOOK AN APPOINTMENT

mountains-4420690_1920
EXPLORE RANGE

UPVC Windows
Casement Windows
Sliding Sash Windows
Tilt and Turn Windows
Bay & Bow Windows
Doors Overview
Patio Doors
Bifolding Doors
French Doors
UPVC Doors
Composite Doors
UPVC Conservatories
Victorian Conservatories
Edwardian Conservatories
Gable conservatories
Lean-to Conservatories
UPVC Roofline
EPDM Flat Roof
Resin Bound Driveways
Spray Foam Insulation

ABOUT PINNACLE

Why Pinnacle?
Your Home Consultation
The Pinnacle Guarantee
Finance Options
Special Offers
Customer Reviews

GET IN TOUCH

Get a Free Quote
Customer Care

LEGAL

Privacy Policy / T&C’s
Cookie Policy
Anti Money Laundering Policy
Vulnerable Persons Policy
Environmental Policy

PEAK PERFORMANCE

People come to Pinnacle for lots of reasons. But, in most cases, it comes down to trust. Pinnacle can call on over 25 years of experience and our reputation is built on trust. We’ve invested heavily in our business and promise to be around to service your products for years to come.
We also promise to offer you the best products available, a quality installation and the very best people to do the job for you.

CHOOSE PINNACLE
FOR PEAK PERFORMANCE

mountains-4420690_1920
EXPLORE RANGE

UPVC Windows
Casement Windows
Sliding Sash Windows
Tilt and Turn Windows
Bay & Bow Windows
Doors Overview
Patio Doors
Bifolding Doors
French Doors
UPVC Doors
Composite Doors
UPVC Conservatories
Victorian Conservatories
Edwardian Conservatories
Gable conservatories
Lean-to Conservatories
UPVC Roofline
EPDM Flat Roof
Resin Bound Driveways
Spray Foam Insulation

ABOUT PINNACLE

Why Pinnacle?
Your Home Consultation
The Pinnacle Guarantee
Finance Options
Special Offers
Customer Reviews

GET IN TOUCH

Get a Free Quote
Customer Care

LEGAL

Privacy Policy / T&C’s
Cookie Policy
Anti Money Laundering Policy
Vulnerable Persons Policy
Environmental Policy

PEAK PERFORMANCE

People come to Pinnacle for lots of reasons. But, in most cases, it comes down to trust. Pinnacle can call on over 25 years of experience and our reputation is built on trust. We’ve invested heavily in our business and promise to be around to service your products for years to come.
We also promise to offer you the best products available, a quality installation and the very best people to do the job for you.

CHOOSE PINNACLE
FOR PEAK PERFORMANCE

© Pinnacle Home Improvements 2022
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